At this time, we offer free return shipping to all customers. To return one or more items from an order, all of the following conditions must be met:
-The return must be requested within 30 calendar days of the delivery date.
-The item must be in its original, unused, unaltered and unwashed condition.
-The item must be returned with the tags and packaging in their original condition.
To initiate a return, please contact our team (firstname.lastname@example.org) to assist you with the return process.
Our team will provide you with a prepaid return label and return instructions associated with the order.
Once the returned merchandise has been quality checked and approved, we will issue a refund to the original method of payment and a confirmation email will be sent to you.
Refunds will be processed within approximately 7 to 10 business days after we receive your returned items. Once refunds are issued, it may take up to 5-7 business days for the refund amount to be posted to your original form of payment, depending on your bank.
Please note: Final Sale items are not eligible for return. Shipping fees and duties will not be refunded unless you received a damaged item.
We reserve the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. In order to avoid this, please contact our team (email@example.com) to address any issues or concerns you have regarding the item(s) you wish to return.
When requesting a return, customers must ensure to keep the return postage receipt until the refund is duly processed. We reserve the right to refuse any request for a return without this mandatory proof of return postage.
At this time, we do not offer direct exchanges. We ask that you return any item(s) for a full refund and place a new order for the preferred item(s) at your earliest convenience.